New Patient

Frequently Asked Questions

If you do not have insurance, can you be a patient?

Yes. I offer services that are significantly discounted if you pay at the time of service. I also offer further discounts for those with financial hardship, but the number of patients I can offer these discounts to is limited. If you need these discounts, please ask. (If you do have insurance, these discounts are also available, but you must let me know about your insurance so I can follow proper legal procedure and you can understand the implications). I accept the following insurances:

  • AARP
  • Aetna
  • AFLAC
  • Alliance Health and Life Insurance Com.
  • American Community-PPO
  • AutoInsurance
  • Blue Care Network
  • BCN Advantage
  • Beech Street (formerly CAPP)
  • Blue Choice POS
  • Blue Cross Preferred Plus PPO
  • Blue Cross Blue Shield-Traditional
  • Blue Preferred-PPO (Trust, PPO, Trust PPO)
  • Care Choices (also Priority Health)
  • Cigna
  • Citizens
  • Cofinity (formerly PPOM)
  • Commercial
  • Direct Care America-PPO
  • First Health
  • HAP- Health Alliance Plan
  • HAP/Cigna
  • HAP Preferred PPO
  • HAP Sr. Plus
  • Health Plan of Michigan
  • Humana/Humana Choice PPO
  • Humana Gold Choice (Medicare Advantage Program)
  • John Hancock
  • Liberty Mutual
  • Mail Handlers
  • Medicare
  • MedicareAdvantage
  • Medicare PLUS Blue
  • MetLife
  • MultiPlan
  • Mutual of Omaha 
  • National Provider Network
  • One Health Plan (Great West)
  • PPO Next
  • PreferredChoice
  • Preferred Health Plan (HAP subsidiary)
  • Prudential
  • Self Pay/ Uninsured (Call for Pricing)
  • St. John Smart Health
  • Teamsters
  • The Smart Network
  • Total Health Care (Commercial)
  • Total Health Care Select (POS)

Am I on call after hours?

As your doctor, I am nearly always on call. If you are an established patient and need to contact me, just call the office and follow the prompts to be connected to my cell phone. It is always on. If I am briefly in an area without phone service or unable to answer, please leave a brief voice mail message on my cell phone, and I will call you right back. If there are technical difficulties that prevent this, please proceed to the Providence Park Emergency department. Of course, if your issue is not urgent, please leave a message on the office voice mail, and I will contact you during office hours.

How do you get test results?

Test results for patients can be viewed at my secure Patient Portal. If for some reason you have not heard from me, please call me at the office and I will be happy to discuss the results with you. Please note, it takes 1 to 2 days for your test results to be ported to you. If you have no computer, please bring in a self-addressed, stamped envelope, and we will mail the results to you.

Am I easily accessible?

Currently, I will provide online appointments and will communicate with you via e-mail if you provide me with your e- mail address. I have a secure Patient Portal of communication which allows the patient to contact me 24/7

What if you need treatment after office hours?

If you are having an emergency, you should call 911 or go to the nearest emergency department. If your need is urgent and you are an established patient, please contact me. I may be able to arrange to see you sooner than you might expect, or offer some advice. There is very little treatment I can accomplish over the telephone, and I never prescribe or refill "controlled" medications over the phone. I have privileges at Providence Park in Novi.

What if you need to be seen right now?

If you are having an emergency, you should call 911 or go to an emergency department. Otherwise, please call first because all visits here are by appointment. This is necessary to maintain my commitment to not keep you waiting in the office. However, I strive to keep same-day appointments open for established patients. If a problem is too urgent to wait until later in the day, it is likely that you need more services than I have in the office.

How does my office answer calls?

I have one medical assistant/receptionist who will answer calls 10:30am-5:00pm, except on Fridays. Please leave a message if no one answers. They will be checked every hour, and the call will be returned.

Will you be seen on time?

My commitment is to see every patient at the appointed time. This requires commitment on your part. Please arrive on time for your appointment. If you fail to be on time, please understand that to keep my commitment to the next patient, I would have to wrap up at the time allocated for you and you may need another appointment to have all your issues addressed. Please remember, by completing the pre-appointment questionnaire, your wait time will be cut in half, since I will be knowing what you are coming in for.

What happens if you miss an appointment or cancel at the last minute?

This creates a missed opportunity for another patient who needs my care. I am not sure what my policy would be. If this happens often enough, I may have to charge a cancellation fee. At this time I am hoping everyone will be respectful of everyone else’s time and we will avoid missed opportunities.

Annual Survey

At the end of each annual visit, please follow the questionnaire as it will help us better cater to your needs.

Practice Code

IP0219

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